Dear Dave,
One of the best things I
learned in business is to know
when to say No. You all know
that feeling you get when a
new client comes in, and you
know, no matter what you do,
they won't be happy. Feel
free to say "You may be
happier with another travel
agent down the road." as it
may save you a lot of grief.
Know when to say No!
You know those clients with a
3* budget and 5* expectations?
What properties do you offer
them?
Certainly we, as hoteliers,
have to know when your clients
aren't the right fit for our
properties.
 | Clients wanting to swim in
the ocean - maybe Los Cabos
isn't the right fit. |
| Clients with a very tight
budget - maybe Maui isn't the
right fit. |
| Clients wanting a million
a la carte eating choices -
maybe a smaller property isn't
the right fit. |
| Clients wanting to go out
clubbing/partying every night
- maybe a quiet, isolated
property isn't the right fit. |
You can count on our team to
be honest when trying to match
your clients to our
appropriate property, even if
that means saying "No, that
isn't a fit this time." After
all, we are in this for the
long haul, and want you to
trust our opinions and
recommendations. None of us
want the "wrong" clients at
our properties. They won't be
happy, you won't be happy and
we won't be happy. For us, it
isn't about one booking. We
certainly value your trust and
don't want poor social media
reviews. We definitely know
when to say No.
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Cheryl Green |
Well I'm excited to announce
that
Cheryl Green is the
newest addition to the DETM
team. Now we have
representation in
eastern/central Canada.
With over ten years'
experience in the travel
industry, Cheryl has worked
with companies such as Marlin
Travel, Maritime Travel, and
The Travel Agent Next Door.
She found her passion in
selling vacation packages,
cruises, FIT travel,
destination weddings, and
group travel - helping clients
to create lasting vacation
memories.
Cheryl then turned her
knowledge of the travel
industry into the agent
support side, where she
developed and trained other
travel agents. She found it
rewarding to assist new agents
in becoming successful in such
an exciting industry.
She is based in the Greater
Toronto Area (GTA, Ontario),
and can be reached at
cheryl@daemery.com.
Remember, know when to say "No."
|
 Quote
of the Month |
"If
something is not a "hell, YEAH!", then
it's a "no!"
James Altucher
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Upcoming Online
Training
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Find links
to sign up for any of these online
training sessions HERE.
All online training will be only 30
minutes.
HONUA KAI
RESORT & SPA (Maui)
Honua Kai is one of the top-rated luxury
condo resorts in Maui, featuring spacious
studio, one, two and three bedroom suites.
The property is located on the world-famous
Kaanapali North Beach.
Each suite includes a fully equipped
high-end kitchen, in-suite washer & dryer, a
bathroom for each bedroom
and more.
Tuesday, Feb 27, 10 am PT, 1 pm ET
HILTON PUERTO VALLARTA & the NEW
KRYSTAL GRAND NUEVO VALLARTA
Learn more about one of Puerto Vallarta's
newest all-inclusive properties - the
Hilton Puerto Valalrta. We will also
include information on the Krystal
properties in Puerto Vallarta, Ixtapa and
Acapulco.
We will also cover the highlights of the NEW Krystal Grand Nuevo
Vallarta.
KRYSTAL GRAND PUNTA CANCUN &
KRYSTAL CANCUN properties
We will provide an overview of the
new Krystal Grand Punta Cancun and
the Krystal Cancun properties. Both are
located in a great location at the top of
the "7" in Cancun, on one of the best
beaches in Cancun. They are just steps
away from shopping malls, restaurants,
cultural attractions and the nightclub
area (Coco Bongo's and more!).
We will also cover the highlights of the
NEW Krystal Grand Nuevo Vallarta property.
PRIVATE WEBINARS:
To request a private online training session
for you or your colleagues, please email
Dave Emery ( dave@daemery.com).
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Photo Contest
|
What is the name of the luxury suite
collection at Honua Kai Resort & Spa.
Click
HERE
for a tip.
WINNER
FROM LAST MONTH
Congratulations to Joanne Demelo, of Elan
Travel in Kitimat, BC for
winning last month's Photo Contest and gift
certificate.
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El
Cid Resorts - Tour Operator Promotions
|
It is great news for clients
wishing to escape our cold winter,
that both of El Cid's important
Canadian tour operator partners,
Sunwing and
WestJet Vacations, are having
some great promotions for
vacations to the El Cid properties
in Mazatlan.
In
addition, there are 2 great $50
bonus gift card promotions for both
the El Cid Mazatlan properties and
the Hotel Marina El Cid (Riviera
Maya). You can find the details of
El Cid's current promotions HERE.
Don't forget to register all of your El
Cid bookings in the generous El
Cid Reward program.
It provides points for online
shopping or gift certificates (details
HERE)
and is always available for agents to
enjoy, both with direct and tour
operator partner bookings.
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Krystal Resorts - 3
Cancun Properties
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I know we talk about the Hilton
Puerto Vallarta and the Krystal
Resorts on the west coast of
Mexico (Puerto Vallarta, Nuevo
Vallarta, Los Cabos, Ixtapa and
Acapulco), but don't forget that
there are 3 Krystal properties
right in Cancun!
Here are some of my personal
bullet points on the properties:
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In addition to the spacious
studio, 1, 2 and 3 bedroom
suites, Honua Kai offers
exclusive luxury suites in
the Royal
Collection. These suites
would be for your clients
looking for the best of the
best in Maui.
We have an ongoing
booking bonus for agents
booking one of these Royal
Collection suites.
Don't forget to remind your
Honua Kai clients to use the
#HKMemories
to share their Honua Kai
memories.
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Client Resources
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If you are looking for the latest brochure,
promotion, news article or training resource
from most of our clients, we have created a
webpage where you can easily find the latest
information.
Also, stay
updated on the latest news, announcements
and FAM information by connecting to our
Facebook page
HERE:
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Now that organic social reaching is dropping quicker than you can say 'travel', (some estimate a 50% drop year over year) we need to power up our social ad strategy. Easy! Here's how....
Catherine
Heeg is an International Speaker and Trainer
in the travel, tourism, and hospitality
industry. Focusing on social media, sales and
marketing, Catherine understands and speaks
your language.
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DETM is an acronym for David Emery Travel
Marketing. We are a Vancouver-area based
company providing quality travel industry
representation in Canada since 2009.
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