Dear Dave,
When your clients return from a trip
you booked, of course you want to
touch base with them to make sure
all went as planned.
Rarely do you have time to spend 2
hours reviewing every detail of
their 3 week holiday, hour by
hour... So, how should you handle
that conversation (whether in
person or on the phone)?
DO NOT SAY: SO TELL ME
(ALL) ABOUT YOUR TRIP...
That is unless you have hours to
hear every detail of their
itinerary (that you booked) and
what they had for breakfast
everyday...
Here is my suggestion, that works
most of the time...
MAGIC QUESTION:
SO TELL ME THE
HIGHLIGHT OF YOUR TRIP.
This will show your interest, but
not take hours of your time (with
most clients).
Of course, if something did go
wrong, you can be sure they will
let you know that also, probably
without you asking.
Of course there are a small
percentage of clients who will
want to talk for a while even when
you ask the Magic Question,
but you already know who they
are...
I am currently on vacation
(until Aug 8) and in my absence,
you can contact the following
for our accounts:
Happy Travels and Happy Selling!
|
 Quote
of the Month |
"Twenty years from now, you will be
more disappointed by the things that you
didn't do, than by the ones you did do. So
throw off the bowlines. Sale away from the
safe harbor. Catch the trade winds in your
sails. Explore. Dream. Discover.."
Mark Twain
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Photo Contest
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Agents can get $100 USD bonus cash from any
Honua Kai 3 bedroom ocean view suite
bookings. How much bonus cash can agents
receive for booking one of our Royal
Collection suites?
Click
HERE
for a tip.
WINNER
FROM LAST MONTH
Congratulations to Pat Taylor of Carlson
Wagonlit Trave in Abbotsford, BC for
winning last month's Photo Contest and gift
certificate.
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Upcoming Online
Training
|
Find links
to sign up for any of these online
training sessions HERE.
All online training will be only 30
minutes.
HONUA KAI
RESORT & SPA (Maui)
Honua Kai is one of the top-rated luxury
condo resorts in Maui, featuring spacious
studio, one, two and three bedroom suites.
The property is located on the world-famous
Kaanapali North Beach.
Each suite includes a fully equipped
high-end kitchen, in-suite washer & dryer, a
bathroom for each bedroom
and more.
HILTON PUERTO VALLARTA & the NEW
KRYSTAL GRAND LOS CABOS
Learn more about one of Puerto Vallarta's
newest all-inclusive properties - the
Hilton Puerto Valalrta. We will also
include information on the Krystal
properties in Puerto Vallarta, Ixtapa and
Acapulco.
We will also cover the highlights of the
NEW Krystal Grand Los Cabos property.
Wednesday, Aug 16, 9 am PT, noon ET
KRYSTAL GRAND PUNTA CANCUN &
KRYSTAL CANCUN properties
We will provide an overview of the
new Krystal Grand Punta Cancun and
the Krystal Cancun properties. Both are
located in a great location at the top of
the "7" in Cancun, on one of the best
beaches in Cancun. They are just steps
away from shopping malls, restaurants,
cultural attractions and the nightclub
area (Coco Bongo's and more!).
We will also cover the highlights of the
NEW Krystal Grand Los Cabos property.
PRIVATE WEBINARS:
To request a private online training session
for you or your colleagues, please email
Dave Emery ( dave@daemery.com).
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El
Cid Resorts - A number of prestigious awards
|
El Cid Resorts has been a leading
hotel chain over the years, offering
the best vacation experiences over
three premier beach destinations in
México, Mazatlán, Riviera Maya and
Cozumel. Continuous improvements,
staff trainings and remodeling
projects have been a key to
obtaining the numerous international
recognitions.
Recently El Cid has been recognized
by TripAdvisor, Hotels.com™,
the México Ministry of Tourism, and
more. You
can find more details of El Cid's
recent awards
HERE.
Don't
forget to register all of your El Cid
bookings in the generous El
Cid Reward program.
It provides points for online
shopping or gift certificates (details
HERE)
and is always available for agents to
enjoy, both with direct and tour
operator partner bookings.
Through
the summer, you can receive bonus
points for any El Cid (Riviera Maya)
booking!
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Krystal Grand Los
Cabos - Hello from the Krystal Grand Los Cabos
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Pools and swim-out suites at the
KGLC |
I had the chance to do a site
inspection at the new Krystal Grand
Los Cabos. We recently sent out a
newsletter with all of the details.
You can find it
HERE.
The property is ready for your clients
now, and will be fully open this Fall.
I also had a chance to explore both
San Jose del Cabo and Cabo San
Lucas.
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Don't
forget the additional Honua Kai $
promotion
HERE for
3 bdr OV and Royal Collection suite
bookings.
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Dave
Emery
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Sandy Ruel sandy@daemery.com
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Have you noticed more of your social feeds have been taken over by video? Video content grows in popularity by the second! Squeeze in some time for these tips and tools.
Catherine
Heeg is an International Speaker and Trainer
in the travel, tourism, and hospitality
industry. Focusing on social media, sales and
marketing, Catherine understands and speaks
your language.
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DETM is an acronym for David Emery Travel
Marketing. We are a Vancouver-area based
company providing quality travel industry
representation in Canada since 2009.
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Client Resources
|
If you are looking for the latest brochure,
promotion, news article or training resource
from most of our clients, we have created a
webpage where you can easily find the latest
information.
Also, stay
updated on the latest news, announcements
and FAM information by connecting to our
Facebook page
HERE:
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