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All of your local BDMs and Sales
Managers, including me, want to help
you with client special requests
(about future bookings) and
questions/concerns you get when your
clients are on property. Please ALWAYS email
us ALL of
your client details. We need all of
this information:
* Property (be
specific)
* Names(s) (of
all clients involved)
* Tour
operator and booking number
* Dates -
Arrival and departure
* Room
category booked
* Specifics of
the request/concern
* Room
number (if
they are on property and you have
it)
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Emailing us the complete details
lets us forward the information via
email quickly and without additional
time and another email back to
you. See the additional details/tips
in the “Continued” story.
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Happy New Year, thank you for your
support and for helping us to help
you!
Sincerely,
Dave Emery
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Renew Yourself -
with relaxing massages, deep tissue,
hot stones, and couple
experiences. Deep cleansing facials,
nourishing, and antiaging. Body
treatments based on exfoliants and
masks.
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Detoxify Yourself -
Detoxify your body with a sauna and
jacuzzi session; it will help
release toxins, reduce stress
levels, and enhance circulation. The
exclusive section in the buffet,
dedicated to healthy choices, or in
our restaurants with delicious
vegan, vegetarian, and gluten-free
options
Learn about all of the wellness
options and activities HERE.
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Find links to sign up for any of
these online training sessions HERE. All
online training will be only 30
minutes. For "anytime watching",
check out a links to our prerecorded
sessions HERE.
EL CID RESORTS - MZT, CUN & COZ
Get a great overview of the 8 El Cid
resorts on both coast of Mexico
(Mazatlan, Riviera Maya & Cozumel),
and learn which resorts would be
perfect for your various
clients. You will also be reminded
of the El
Cid Rewards program and
any current agent promotions.
Jan 11, Thursday, 9 am PT, noon ET
Jan 11, Thursday, 10 am PT, 1 pm ET
KRYSTAL RESORTS - Cancun and Cabo
area WEBINARS
Take just a few minutes to learn a
bit more about the Krystal Resorts
in the Puerto Vallarta area. In
addition, learn about the Mahekal
Beach property,
new to the Krystal Resorts
portfolio.
Jan 30, Tuesday, 9 am PT, noon ET
Jan 30, Tuesday, 10 am PT, 1 pm ET
PRIVATE WEBINARS:
To request a private online training
session for you or your colleagues,
please email Dave Emery dave@daemery.com.
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Name at least 2 of the 4 El Cid
properties in Mazatlan. For a tip,
click HERE.
CLICK HERE to
enter your answer or send an email
to dave@daemery.com.
WINNER FROM LAST MONTH - Congratulations
to Diane
Anderlini of
Start Travel Holidays in Aldergrove,
BC for winning last month's Photo
Contest and $25 CAD gift card.
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*
Upcoming Online Training (Webinars)
(1/11 & 1/30)
* EL CID RESORTS - El Cid Rewards
* KRYSTAL GRAND NUEVO VALLARTA -
Wellness Program (cont.)
* HELP US HELP YOU (continued)
*
Quote of the Month
* PHOTO CONTEST
* Quick
Links
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Does El Cid have an Agent Rewards
program?
Yes, for almost 14 years, I’ve been
promoting the El
Cid Rewards program
that works for all 8 of the El Cid
Resorts.
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El Cid Rewards is
a unique program that provides you,
our valued travel agents, with the
opportunity to earn points for each
booking you make. You will be able
to redeem your points for a wide
variety of fabulous products
available in our online catalog. You
can redeem your points for things
like Apple products, Tim
Horton’s gift cards, movie gift card
and much, much more in the online
catalog. Agents tell me all of the
time that the El Cid Rewards program
is one of the more generous ones in
the industry.
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You can find the details of the
program, sign up and register your
bookings HERE.
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I have received emails that just say
“Please assist my clients on
property.” with NO additional
details… I often get requests with
just a tour operator booking
number. We do not have access to any
TO site to look up the details of
that booking number… I often get
requests with many of the above
details, but NO property (or just
the brand but NO specific
property). Think about if you got a
voice mail message from someone
saying I want to go on a trip, and
it is urgent (with no additional
details)…
If it is just a special request
(like rooms close together, or
celebrating a special event), having
all of the details makes it easy for
us to email the team on property to
note immediately. Of course, there
are no
guarantees for
special requests, but we do note
them. Also, please always sent the
special requests to the tour
operator you
book with. The tour operator
actually “owns” the booking, not the
property.
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Of course, please make the special
requests reasonable. I’ve
actually received requests like “My
very good clients booked the “Deal of the Day”
or lead-in room category, over
Christmas, and can you see if you
can upgrade them to the Presidential
Suite?” Please
always book the room category that
your clients will enjoy.
Emailing is
the only way to get us the details
so we can forward it
efficiently. Please do not FB
message, text or leave details on a
voice mail message, as we can’t
forward that to the team on property
to note.
Thank you for helping us to help
you!
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If you are looking for the
latest brochure, promotion,
news article or training
resource from most of our
clients, we have created a webpage where
you can easily find the
latest information. CLICK
HERE
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"Life
is not a fairytale. If you lose a
shoe at midnight, you’re drunk."
anonymous
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Earn a minimum of $25 in
gift cards for each Krystal
Grand, Krystal Resort or
Hilton Puerto Vallarta
booking with KRYSTAL
KASH. Click HERE for
the full details.
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The El
Cid Rewards Program has
been around for years and
provides a generous amount
of points that agents can
redeem for gift cards or
online shopping (Tim
Horton's, movie, Apple
products and MANY more.)
Note that this program works
for all 8 El Cid Resorts.
Note that bookings must be
made through any Tour
Operator such: Sunwing,
WestJet, etc. Bookings made
it through online companies
such: Expedia, Travelocity,
Hotels.com will not be
applicable to El Cid Rewards
points.
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DETM is an acronym for David
Emery Travel Marketing. We
are a Vancouver-area based
company providing quality
travel industry
representation in Canada
since 2009.
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