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I want to help
you with client special requests
(for future bookings) and
questions/ concerns you get when your
clients are on property. Please ALWAYS
EMAIL us ALL of
your client details. We (I and
my colleagues) need all of
this information:
* Property (be
specific)
* Names(s) (of
all clients involved)
* Tour
operator and booking number
* Dates -
Arrival and departure
* Room
category booked
* Specifics of
the request/ concern
* Room
number (if
they are on property and you have
it)
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Emailing us the complete details
lets us forward the information via
email quickly and without additional
time and another email back to
you. See the additional details/tips
in the “Continued” story.
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Your clients can relax at Krystal
Grand Nuevo Vallarta, where the
beach awaits them with open arms.
The little adventurers enjoy the fun
at Kamp Krystal, and parents can
savor a well-deserved break.
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Don’t miss our special promotions
for children aged 4 to 12, and
transform your vacation into an
unforgettable experience. Explore
our kids-free promotions, available
for most of the year across many of
our categories, and let your
family’s dream getaway come to life
in this paradise.
You can find a 1 minute video tour
of the KGNV HERE.
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Find links to sign up for any of
these online training sessions HERE. All
online training will be only 30
minutes. For "anytime watching",
check out a links to our prerecorded
sessions HERE.
EL CID RESORTS - MZT, CUN & COZ
Get a great overview of the 8 El Cid
resorts on both coast of Mexico
(Mazatlan, Riviera Maya & Cozumel),
and learn which resorts would be
perfect for your various
clients. You will also be reminded
of the El
Cid Rewards program and
any current agent promotions.
Nov 14, Thursday, 9 am PT, noon ET
Nov 14, Thursday, 10 am PT, 1 pm ET
KRYSTAL RESORTS - Puerto Vallarta
and Ixtapa areas WEBINARS
Take just a few minutes to learn a
bit more about the Krystal Resorts
in the Cancun & Cabo areas. In
addition, learn about the Mahekal
Beach property,
new to the Krystal Resorts
portfolio.
Nov 21, Tuesday, 9 am PT, noon ET
Nov 21, Tuesday, 10 am PT, 1 pm ET
PRIVATE WEBINARS:
To request a private online training
session for you or your colleagues,
please email Dave Emery dave@daemery.com.
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DETM is an acronym for David
Emery Travel Marketing. We
are a Vancouver-area based
company providing quality
travel industry
representation in Canada
since 2009.
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*
Upcoming Online Training (Webinars)
- 11/14 & 11/21
* EL CID RESORTS - Activities in
Mazatlan
* KRYSTAL GRAND NUEVO VALLARTA -
Kids Free Promotion
* HELP US HELP YOU (continued)
* Quote
of the Month
* PHOTO/TRIVIA CONTEST
* Quick
Links
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Besides having 4 resorts with
various room categories and for all
budgets, El Cid Resorts in Mazatlan
has a number of additional amenities
and activity options.
*27-hole championship golf
course
*Tennis Club
with pickle
ball courts
*Deep sea fishing and
water excursion fleets
*Full service ground tour operator
for excursions &
transfers (PronaTours)
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Enjoy a new 1 minute video from
Mazatlan HERE.
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I have received emails that just say
“Please assist my clients on
property.” with NO additional
details… I often get requests with
just a tour operator booking
number. We do not have access to any
TO site to look up the details of
that booking number… I often get
requests with many of the above
details, but NO property (or just
the brand but NO specific
property).
If it is just a special request
(like rooms close together, or
celebrating a special event),
sending all of the details makes it
easy for us to email the team on
property to note immediately. Of
course, there are no guarantees for
special requests, but we do note
them. Also, please always send the
special requests to the tour
operator you book with. The tour
operator actually “owns” the
booking, not the property.
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Of course, please make the special
requests reasonable. I’ve actually
received requests like “My
very good clients booked the “Deal
of the Day” or lead-in room
category, over Christmas, and can
you see if you can upgrade them to
the Presidential Suite?” Please
always book the room category that
your clients will expect and enjoy.
Emailing is the only way to get us
the details so we can forward it
efficiently. Please do not Facebook
message, text or leave details on a
voice mail message, as we can’t
forward that to the team on property
to note.
Thank you for helping us to help
you!
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Name at least one of the additional
amenities or activities that
are part of El Cid Resorts in
Mazatlan.
CLICK HERE to
enter your answer or send an email
to dave@daemery.com.
WINNER FROM LAST MONTH - Congratulations
to Sheila
Selluski, of Around the World
Travel in Winnipeg, MB, for
winning last month's
Photo/Trivia Contest and $25 CAD
gift card.
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"The best way to appreciate your job
is to imagine yourself without one."
Oscar Wilde
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Earn
a minimum of $25 in gift cards for
each Krystal Grand or Krystal Resort
booking with KRYSTAL
KASH. Click HERE for
the full details.
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The El
Cid Rewards Program has
been around for years and
provides a generous amount
of points that agents can
redeem for gift cards or
online shopping (Tim
Horton's, movie, Apple
products and MANY more.)
Note that this program works
for all 8 El Cid Resorts.
Note that bookings must be
made through any Tour
Operator such: Sunwing,
WestJet, etc. Bookings made
it through online companies
such: Expedia, Travelocity,
Hotels.com will not be
applicable to El Cid Rewards
points.
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If you are looking for the
latest brochure, promotion,
news article or training
resource from most of our
clients, we have created a webpage where
you can easily find the
latest information. CLICK
HERE
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